User Help Desk Consultant with Spanish or Portuguese (mazowieckie)
Wincor Nixdorf Sp. z o.o. – Ogłoszenie dodane: 11 lis 2012
Wincor Nixdorf is one of the world’s leading providers of end-to-end IT solutions to retail banks and retailers. A thriving EURO 2.3 billion company, we are headquartered in Paderborn, Germany, and are publicly traded on the Frankfurt Securities & Stock Exchange. Besides being the top European provider of programmable electronic Point-of-Sale (ePOS) systems, we are also the second largest ATM manufacturer in the world. We are a highly innovative, technology-driven, global organization in over 100 countries with over 9,300 employees and 41 own legal entities. We now invite YOU to be a part of our rapidly growing business.
For the newly opened and growing Global Customer Care Center we are looking for candidates for the position of
User Help Desk Consultant with Spanish or Portuguese
The candidate hired for this position will be responsible for:
contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system);
proceed the initial assessment, diagnosis and remote IT systems support and user help;
provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools;
escalate potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system.