Quality Assessment Specialist with Czech/Hungarian/BZM (dolnośląskie)
CPL Jobs – Ogłoszenie dodane: 11 lis 2012
For international organization, based in Wroclaw, we are currently looking for Candidates for a position of:
Quality Assessment Specialist with Czech/Hungarian
Ref. no: QAS/CZ/HUN/BZM
The Quality Assessment Specialist is responsible for monitoring call and email quality of Customer Service Representatives, providing feedback, coaching and mentoring to staff as needed to meet the relevant service level metrics. Quality Specialist will be also responsible for refreshers on process changes and analysis and reporting in order to update and implement quality criteria and process changes….